FAQ

Frequently Asked Questions:

1. What are your business hours?
Our customer service is available Monday to Friday, 6:00 AM – 2:00 PM EST. We strive to respond to all inquiries within 24 hours during these working days1.

2. How can I contact your customer service?
You can reach us via our Contact Us page, by phone at +1 (877)-831-6589, or by email at support@truegolfs.com. We are here to help with any questions about our products, orders, or general inquiries1.

3. What is your shipping and delivery policy?
We offer free shipping on orders over $99.99 with some exceptions for certain products within the contiguous US. All orders are processed within 1-2 business days. For detailed information about shipping policies, times, and carriers, please visit our Shipping & Delivery Policy page.

4. What are your return and refund policies?
We offer a straightforward 30-day return policy (subject to a restocking fee) for most items. You will not be charged a restocking fee for damaged/defective products. Refunds are processed once the returned item is received and inspected. For full details, please see our Return & Refunds Policy.

5. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package with the shipping carrier. Or you can also use our order tracking page.

6. What payment methods do you accept?
We accept all major credit cards and secure online payment methods. For more information, please review our Payment Policy.

7. Is my personal information secure?
Yes, your security is our top priority. We use the latest security technology to protect your personal and financial information. For more details, please read our Privacy Policy.

8. Do you offer a price match guarantee?
Yes, we offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, let us know within five days of your purchase and we will refund the difference. See our Price Match Guarantee page for full terms and conditions.

9. What happens if my order is lost or damaged?
With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved. Please contact us immediately if you encounter any issues.

10. Are you an authorized dealer?
Yes, we are an authorized dealer for every brand we carry. This ensures you receive full protection under the manufacturer’s warranty for each item.

11. Where can I find your terms and conditions?
All terms and conditions governing your use of our website and purchase of our products are available on our Terms & Conditions page.

12. Why should I choose Truegolfs?
We are committed to delivering a premium shopping experience with competitive pricing, free shipping, hassle-free returns, insured shipping, and exceptional customer service. Learn more on our Why Buy From Us page.