Return and Refunds

Key Information

  • Return Period: 30 days from the date of delivery
  • Restocking Fee: 15% of the product price
  • Refund Time: Within 3 to 3 weeks from the day the product is returned
  • Shipping Costs for Returns: Return shipping costs are paid by the customer unless the item is damaged/defective or the return is due to our error
  • Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions

How to Initiate a Return

  1. Contact Us: Email us at support@truegolfs.com with your order number.
  2. Return Instructions: Our team will provide detailed instructions. Return shipping costs are the customer's responsibility unless the item is damaged/defective or if we made an error.
  3. Packaging & Shipping: Ensure the item is returned in its original condition, including packaging. Follow the return shipping instructions provided.
  4. Required Documents: Include a copy of any relevant photos, if applicable.

Order Cancellation

  • Before Shipping: Contact customer support within 1 to 3 business days before your order has been shipped at support@truegolfs.com to cancel the order for a full refund through the original payment method.

Damaged on Arrival

  1. Inspection: Inspect the item upon delivery.
  2. Damage Reporting:
    • Contact us immediately.
    • Do not open any sealed damaged products.
    • Provide a description and photos of the damage.
  3. Resolution: We will arrange for a return, replacement, or refund based on your preference.

Change of Mind

  • Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
  • Process: Contact customer support at support@truegolfs.com to initiate the return.

Exchanges

  • Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.

Wrong Product Received

  • Reporting: Contact us immediately at support@truegolfs.com if you receive the wrong product.
  • Resolution: We will arrange for the return and ship the correct product at no additional cost.

Refund Information

Refund Processing Time

  • Refunds are processed within 3 to 3 weeks days to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.

Refund Confirmation

  • You will receive an email confirmation with details of the refund amount and payment method used.

Delayed Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or payment provider.
  • If there’s no record of the refund, contact us at support@truegolfs.com for assistance.

Lost Refunds

In rare cases, if a refund is lost:

  • Contact us at support@truegolfs.com for assistance.
  • We will investigate with our payment processor.
  • We will issue a replacement refund and keep you informed throughout the process.