Return and Refunds
Key Information
- Return Period: 30 days from the date of delivery
- Restocking Fee: 15% of the product price (restocking fee is applicable if the product is not damaged/defective/not as described)
- Refund Time: Within 3 days to 3 weeks from the day the product is returned. Refund processing time may depend on the payment provider.
- Return Shipping Costs: Paid by the customer unless the item is damaged/defective/not as described or the return is due to our error
- Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions
How to Initiate a Return
- Contact Us: Email us at support@truegolfs.com with your order number, along with reason for return, and any supporting photos if applicable.
- Return Authorization: Our customer support team will review your request and provide a return authorization and detailed instruction.
- Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
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Return Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the product is defective/damaged/not as described or due to an error.
Order Cancellation
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Before Shipping: Contact customer support within 1 to 3 business days before your order has been shipped at support@truegolfs.com to cancel the order for a full refund through the original payment method.
Damaged on Arrival
- Inspection: Inspect the item upon delivery.
- Damage Reporting:
- Contact us immediately at support@truegolfs.com
- Do not open any sealed damaged products.
- Provide a description and photos of the damage.
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Resolution: We will arrange for a return, replacement, or refund based on your preference. Shipping costs will be beared by us.
Change of Mind
- Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
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Process: Contact customer support at support@truegolfs.com to initiate the return. In this case, restocking fee of 15% and the shipping charges should be beared by the customer.
Exchanges
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Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.
Wrong Product Received
- Reporting: Contact us immediately at support@truegolfs.com if you receive the wrong product.
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Resolution: We will arrange for the return and ship the correct product at no additional cost.
Refund Information
Refund Approval
- Once we receive and inspect your returned item, we will notify you regarding the approval status within 3 business days.
Refund Processing Time
- Refunds are processed within 3 days to 3 weeks to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.
Refund Confirmation
- You will receive an email confirmation with details of the refund amount and payment method used.
Delayed Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or payment provider.
- If there’s no record of the refund, contact us at support@truegolfs.com for assistance.
Lost Refunds
In rare cases, if a refund is lost:
- Contact us at support@truegolfs.com for assistance.
- We will investigate with our payment processor.
- We will issue a replacement refund and keep you informed throughout the process.
Contact Us:
Email: support@truegolfs.com
Phone: +1 877-831-6589
Business Address:
30 N Gould St, STE R
Sheridan, Wyoming, 82801, USA
