Key Information

• Return Period: 30 days from the date of delivery
• Restocking Fee: 15% of the product price
• Refund Time: Within 3 to 3 weeks from the day the product is returned
• Shipping Costs for Returns: Return shipping costs are paid by the customer unless the item is damaged/defective or the return is due to our error
• Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions
  
  

How to Initiate a Return

1. Contact Us: Email us at support@truegolfs.com with your order number.
2. Return Instructions: Our team will provide detailed instructions. Return shipping costs are the customer's responsibility unless the item is damaged/defective or if we made an error.
3. Packaging & Shipping: Ensure the item is returned in its original condition, including packaging. Follow the return shipping instructions provided.
4. Required Documents: Include a copy of any relevant photos, if applicable.
   
   

Order Cancellation

• Before Shipping: Contact customer support within 1 to 3 business days before your order has been shipped at support@truegolfs.com to cancel the order for a full refund through the original payment method.
  
  

Damaged on Arrival

1. Inspection: Inspect the item upon delivery.
2. Damage Reporting:
• Contact us immediately.
• Do not open any sealed damaged products.
• Provide a description and photos of the damage.
3. Resolution: We will arrange for a return, replacement, or refund based on your preference.
   
   

Change of Mind

• Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
• Process: Contact customer support at support@truegolfs.com to initiate the return.
  
  

Exchanges

• Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.
  
  

Wrong Product Received

• Reporting: Contact us immediately at support@truegolfs.com if you receive the wrong product.
• Resolution: We will arrange for the return and ship the correct product at no additional cost.
  
  

Refund Information

Refund Processing Time

• Refunds are processed within 3 to 3 weeks days to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.
  
  

Refund Confirmation

• You will receive an email confirmation with details of the refund amount and payment method used.
  
  

Delayed Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there’s no record of the refund, contact us at support@truegolfs.com for assistance.
  
  

Lost Refunds

In rare cases, if a refund is lost:

• Contact us at support@truegolfs.com for assistance.
• We will investigate with our payment processor.
• We will issue a replacement refund and keep you informed throughout the process.

Shipping Coverage

• We currently ship exclusively to the United States (Except to these places: Alaska, Micronesia, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Guam)
  
  

Shipping Costs

• Shipping is Free for all orders, with some exceptions which are mentioned in the product page.
  
  

Order Processing Time:

• Orders are processed within 1-3 days, Monday - Friday
  
  

Transit Time:

• Most in-stock items are shipped within 1-3 business days of order confirmation.
• After shipment, the items typically arrives within 5-10 business days depending on your location, unless specified. You can find shipping time on the product page.
• Delivery times are estimates and may vary due to unforeseen circumstances.
  
  

Tracking Your Order

• A tracking number will be emailed after your order is dispatched.
• Track your order via: FedEx, USPS, UPS
  
  

Order Modifications and Cancellations

• For modifications or cancellations, contact our customer service team within 1-3 business days before your order has been shipped.
  
  

What to Expect about Delivery

Smaller or Lighter Packages:

• Smaller or lighter packages are delivered to the front door via UPS, USPS, or FedEx during regular business days (Monday to Friday). 
• You will NOT receive an appointment call, nor is it needed. If you notice any damage to the packaging or product, do not hesitate to call us, and we will resolve the issue.
• DO NOT dispose of the packaging if the product is defective or damaged until after the claim has been resolved
  
  

Bigger or Heavier Packages:

• The freight company will call you to arrange a time and day for delivery that works for you. Because of this, it is essential that you give the most relevant contact information during checkout. Please ensure that your contact information is accurate to avoid any delays in delivery.
• Products that are shipped via freight are delivered on a wood pallet at the end of the driveway.
• Freight companies typically deliver between Monday to Friday.
• Someone must be present to inspect and sign for the package, there are no exceptions to this requirement.
  
  

IMPORTANT NOTE:

• Once the delivery staff takes the package out of the truck upon delivery, it is entirely the customer's obligation to carry the item onto the property and assemble it. The delivery staff will NOT take your package any further than the curbside. The freight carrier will only deliver to city or state roads, they will NOT deliver to your driveway on a Cul-De-Sac, dead end road, or congested downtown areas with no parking.
  
  

Signing when receiving your product: 

At the time of the delivery, the truck driver will ask you to sign a delivery receipt. BEFORE SIGNING this receipt, you must:

• Visually inspect the package thoroughly and note any minor scratches or tears on the receipt. Failure to notate on the delivery receipt will relieve the freight company of responsibility for any damage to your product.
• You should ask the driver if you can remove the packaging to inspect the actual product for damage.
• YOU SHOULD refuse the package if there is a major damage and note it on the delivery receipt before signing. Please contact us at immediately and send photos to support@truegolfs.com
  
• If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt. If more than one product is delivered, and some of the products are not damaged, you can accept the product(s) that are not damaged or defective and refuse the damaged product. Note on the receipt of which units/products were refused due to damage.
• Note: If someone other than yourself will be meeting the driver to receive your product, please advise them of this responsibility.

At Truegolfs, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.

Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Truegolfs:

Price Match Guarantee:

At Truegolfs, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!

Free Shipping:

Experience hassle-free shopping with our free shipping offer on orders over $99.99. We eliminate the worry about additional costs, making your purchase even more satisfying.

Exceptional Customer Service:

Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.

Safe and Secure Shopping:

Your security is our top priority. Truegolfs ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

Hassle-Free Returns:

We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

Authorized Dealer:

As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.

Insured Shipping:

We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.

 

Choose Truegolfs for a premium online shopping experience where your satisfaction and security are our highest priorities.

Contact Us by phone at +1(877)-831-6589 or by email at support@truegolfs.com.