Grass-Tex Bunker Turf – Premium Golf Sim Turf

Key Information

• Return Period: 30 days from the date of delivery
• Restocking Fee: 15% of the product price (restocking fee is applicable if the product is not damaged/defective/not as described)
• Refund Time: Within 3 days to 3 weeks from the day the product is returned. Refund processing time may depend on the payment provider.
• Return Shipping Costs: Paid by the customer unless the item is damaged/defective/not as described or the return is due to our error
• Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions
• Final Sale Items: Final sale  items are non-refundable and non-returnable

How to Initiate a Return

1. Contact Us: Email us at support@truegolfs.com with your order number, along with reason for return, and any supporting photos if applicable.
2. Return Authorization: Our customer support team will review your request and provide a return authorization and detailed instruction.
3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
4. Return Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the product is defective/damaged/not as described or due to an error.
   

Order Cancellation

• Before Shipping: Contact support@truegolfs.com within 1 to 3 business days before your order ships to cancel the order for a full refund through the original payment method.
  
  

Damaged on Arrival

1. Inspection: Inspect the item upon delivery.
2. Damage Reporting:
• Contact us immediately at support@truegolfs.com
• Do not open any sealed damaged products.
• Provide a description and photos of the damage.
3. Resolution: We will arrange for a return, replacement, or refund based on your preference. Shipping costs will be beared by us.
   
   

Change of Mind

• Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
• Process: Contact customer support at support@truegolfs.com to initiate the return. In this case, restocking fee of 15% and the shipping charges should be beared by the customer.
  
  

Exchanges

• Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.
  
  

Wrong Product Received

• Reporting: Contact us immediately at support@truegolfs.com if you receive the wrong product.
• Resolution: We will arrange for the return and ship the correct product at no additional cost.
  
  

Refund Information

Refund Approval

• Once we receive and inspect your returned item, we will notify you regarding the approval status within 3 business days.
  
  

Refund Processing Time

• Refunds are processed within 3 days to 3 weeks to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.
  
  

Refund Confirmation

• You will receive an email confirmation with details of the refund amount and payment method used.
  
  

Delayed Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider.
• If there’s no record of the refund, contact us at support@truegolfs.com for assistance.
  
  

Lost Refunds

In rare cases, if a refund is lost:

• Contact us at support@truegolfs.com for assistance.
• We will investigate with our payment processor.
• We will issue a replacement refund and keep you informed throughout the process.

Contact Us:

Email: support@truegolfs.com

Phone: +1 877-831-6589

Business Address:

30 N Gould St, STE R

Sheridan, Wyoming, 82801, USA

Shipping Coverage

• We currently ship exclusively to the United States, excluding: Alaska, American Samoa, Micronesia, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Guam, Armed Forces (America, Europe, Pacific).
  

Products Requiring a Quote (RFQ):

Some products on our store are listed as “Request for Quote (Price + Shipping)” (RFQ).

• These items are not available for instant checkout.

• Shipping rates, lead times, and delivery details for RFQ items will be provided after you submit your request and receive a formal quotation.

• Processing and delivery timelines may vary depending on product specifications, availability, and supplier requirements.

Shipping Policy:

• Free Shipping: If a product is available for Free Shipping, then the product page will display a "Free Shipping" badge.
• Paid Shipping: If a product does not display a Free Shipping badge, shipping costs will be calculated at checkout or invoiced separately.
  
• Orders Under $99.99: A flat $50 shipping fee applies.
• If you have questions about shipping for a specific product, please refer to the product page or contact our customer support at support@truegolfs.com

Standard Order Processing Time & Confirmation:

• Orders are processed within 1-2 days (Monday - Friday).
  
• The order cut-off time is 3PM EST.
  
• You will receive an order confirmation email immediately after placing the order. If you did not receive this order confirmation email, please contact customer support at support@truegolfs.com
  

Shipping Time:

• Shipping times vary by product and are specified on each product page. The stated shipping time (e.g., “ships in 3-7 business days”) is in addition to our standard order processing time of 1-2 business days. Please refer to the product page for the specific shipping timeframe for your item.

• For bundled orders, each item will ship according to its individual product's shipping timeframe.
  

Transit Time:

• Delivery times if mentioned are estimates and may vary due to unforeseen circumstances. Usually the transit times take 3-8 business days (Monday-Friday).
  

Tracking Your Order

• A tracking number will be emailed after your order is dispatched.
  
• Track your order via: FedEx, USPS, UPS.
  
• You can also track your order via our tracking page
  

Order Modifications and Cancellations

• For modifications or cancellations, contact our customer service team within 1-3 business days before your order has been shipped.
  

What to Expect about Delivery

Smaller or Lighter Packages:

• Smaller or lighter packages are delivered to the front door via UPS, USPS, or FedEx during regular business days (Monday to Friday). 
• You will NOT receive an appointment call, nor is it needed. If you notice any damage to the packaging or product, do not hesitate to call us, and we will resolve the issue.
• DO NOT dispose of the packaging if the product is defective or damaged until after the claim has been resolved.
  

Freight Packages:

• The freight company will call you to arrange a time and day for delivery that works for you. Because of this, it is essential that you give the most relevant contact information during checkout. Please ensure that your contact information is accurate to avoid any delays in delivery.
• Products that are shipped via freight are delivered on a wood pallet at the end of the driveway.
• Freight companies typically deliver between Monday to Friday.
• Someone must be present to inspect and sign for the package, there are no exceptions to this requirement.
  

IMPORTANT NOTE:

• Once the delivery staff takes the package out of the truck upon delivery, it is entirely the customer's obligation to carry the item onto the property and assemble it. The delivery staff will NOT take your package any further than the curbside. The freight carrier will only deliver to city or state roads, they will NOT deliver to your driveway on a Cul-De-Sac, dead end road, or congested downtown areas with no parking.
  

Signing when receiving your product: 

At the time of the delivery, the truck driver will ask you to sign a delivery receipt. BEFORE SIGNING this receipt, you must:

• Visually inspect the package thoroughly and note any minor scratches or tears on the receipt. Failure to notate on the delivery receipt will relieve the freight company of responsibility for any damage to your product.
• You should ask the driver if you can remove the packaging to inspect the actual product for damage.
• YOU SHOULD refuse the package if there is a major damage and note it on the delivery receipt before signing. Please contact us at immediately and send photos to support@truegolfs.com
  
• If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt. If more than one product is delivered, and some of the products are not damaged, you can accept the product(s) that are not damaged or defective and refuse the damaged product. Note on the receipt of which units/products were refused due to damage.
• Note: If someone other than yourself will be meeting the driver to receive your product, please advise them of this responsibility.
  

Contact Us:

Feel free to contact us at:

Email: support@truegolfs.com

Phone: +1 877-831-6589

Business Address:

30 N Gould St, STE R

Sheridan, Wyoming, 82801, USA

At Truegolfs, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.

Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Truegolfs:

Price Match Guarantee:

At Truegolfs, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!

Free Shipping:

Experience hassle-free shopping with our free shipping offer on orders over $99.99 (Exclusions Apply). We eliminate the worry about additional costs, making your purchase even more satisfying.

Exceptional Customer Service:

Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.

Safe and Secure Shopping:

Your security is our top priority. Truegolfs ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

Hassle-Free Returns:

We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

Authorized Dealer:

As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.

Insured Shipping:

We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.

 

Choose Truegolfs for a premium online shopping experience where your satisfaction and security are our highest priorities.

Contact Us by phone at +1(877)-831-6589 or by email at support@truegolfs.com