Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
The SportScreen VANISH Series Retractable Golf Simulator Enclosure
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series
Retractable Golf Simulator Enclosure - The SportScreen VANISH Series

SportScreen Retractable Enclosure | VANISH Series Golf Simulator Enclosure | $2,999

Sale price From $2,999.99
SKU: SR509-P
  • Rolls up easily

  • Multiple sizes with custom options

  • Premium 3 ply impact screen included

  • Mount to a wall or a ceiling

  • Lifetime frame warranty and 2 year on the rest

  • Remote or hand crank

  • Full protection for missed shots

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Retractable Golf Simulator Enclosure - The SportScreen VANISH Series

SportScreen Retractable Enclosure | VANISH Series Golf Simulator Enclosure | $2,999

Description

The Vanish Series Retractable Golf Enclosure is a premium roll-up golf studio that transforms from a full simulator bay to an open living space in seconds, giving you a true multi-purpose room without sacrificing performance. Engineered with a sleek, low-profile housing and a premium 3‑ply impact screen, it delivers crisp image quality, full ball containment, and a clutter-free look that elevates any home or studio environment.

Retractable Golf Enclosure Features:

  • Easily rolls up:
    Enclosure rolls up in seconds using a hand crank or optional remote, so you can quickly reclaim your room when you’re done practicing.
  • Retractable studio design:
    World’s first retractable golf studio enclosure designed to blend high-end aesthetics with full simulator performance.
  • Premium 3‑ply impact screen:
    Includes a high-quality 3‑layer impact screen for sharp projection, durability, and reduced bounce-back.
  • Full ball containment:
    Side screens, ceiling panel, side baffles, front baffle, and corner pieces close all gaps to keep balls safely inside the enclosure during mishits.
  • Flexible mounting options:
    Vanish Studios can be mounted to either walls or ceilings using the included versatile mounting brackets.
  • Wide ceiling compatibility:
    Works with ceiling heights from 62" to 115"; 2‑foot extensions are available for taller rooms.
  • Protected structure and surfaces:
    Rear impact membrane/blackout screen and required offset from walls protect the space behind and beside the enclosure.
  • Warranty-backed build:
    Lifetime frame warranty plus 2‑year warranty on remaining components for long-term peace of mind.

Reclaim Your Space In Seconds

Roll your golf simulator away when you’re done. The VANISH Series retracts quickly with a hand crank or optional remote control, transforming your simulator bay back into an open, multi-purpose space. No permanent cage taking over your garage, basement, or living area.

Full Ball Containment for Every Shot

Mishits happen. Your walls shouldn’t pay the price. The VANISH Series uses side screens, a ceiling panel, front and side baffles, and corner protection to close the gaps around your hitting area and help keep errant shots contained.

Premium 3-Ply Impact Screen

Built for golf. Designed for a great picture. A premium 3-ply impact screen comes included, giving you a durable hitting surface with crisp projection and reduced bounce-back. It’s designed to handle the demands of regular simulator use without compromising the look of your room.

Specifications:

VANISH 9: (1:1)

  • Projectable area: 7'5" x 7'5"
  • Screen width: 5'
  • Screen depth: 7'9"
  • Screen height: 8'3" - 8'6"
  • Room height range: 9'0" - 10'6"
  • Room width range: 8'5" - 9'8"
  • Minimum room length: 17'
  • Screen to wall gap: 8" - 12"

VANISH 11: (4:3)

  • Projectable area: 10' × 7'6"
  • Screen width: 5'
  • Screen depth: 10'3"
  • Screen height: 8'3" - 8'6"
  • Room height range: 9' - 10'6"
  • Room width range: 11'3" - 12'3"
  • Minimum room length: 17'
  • Screen to wall gap: 8" - 12"

VANISH 13H: (4:3)

  • Projectable area: 11'11" × 8'11"
  • Screen width: 5'
  • Screen depth: 12'3"
  • Screen height: 9'8" - 9'11"
  • Room height range: 10'5" - 11'11"
  • Room width range: 13'0" - 14'3"
  • Minimum room length: 17'0"
  • Screen to wall gap: 8" - 12"

VANISH 16: (16:9)

  • Projectable area: 15'3" × 7'6"
  • Screen width: 5'
  • Screen depth: 15'6"
  • Screen height: 8'3" - 8'6"
  • Room height range: 9'0" - 10'6"
  • Room width range: 16'6" - 17'6"
  • Minimum room length: 17'
  • Screen to wall gap: 8" - 12"

VANISH 16H: (16:9)

  • Projectable area: 15'3" × 8'6"
  • Screen width: 5'
  • Screen depth: 15'6"
  • Screen height: 9'4" - 9'7"
  • Room height range: 10' - 11'6"
  • Room width range: 16'6" - 17'6"
  • Minimum room length: 17'
  • Screen to wall gap: 8" - 12"

Custom:
For custom sizing, please contact support@truegolfs.com with you preferred dimensions

  1. One rear impact support membrane/blackout screen (selected size)
  2. One premium 3‑ply impact screen
  3. Two side screens (5 ft depth)
  4. One ceiling panel
  5. Two corner pieces
  6. Two side baffles
  7. One front baffle
  8. Wall/ceiling mounting brackets

Mounting style: Wall or ceiling-mounted retractable golf enclosure.

Compatible ceiling height: 62" to 115"; optional 2' extensions available for taller ceilings.

Mounting clearance (rear): Enclosure must be mounted 8"to 12" off the back wall to allow space for impact and roll-up.

Side clearance: Side screens should be 6"to 8" away from side walls for proper function and protection.

Warranty Policy for SportScreen Products:

Register your Warranty

The SportScreen and The SportScreen Golf Studio have a limited manufacturer defect warranty of 1-2 years from the date of original consumer purchase depending on the model. Proof of original receipt required along with photos of the defect(s). If it proves to be defective in material or workmanship under normal use during the warranty period, and subject to the limitations and conditions described below, The SportScreen will be repaired or replaced at no cost to the consumer. The warranty is subject to the following limitations and conditions:

  • The Vanish Series and Parlour Series golf enclosure models, are covered by a 2-year warranty. Vanish LITE models are covered by a 1-year warranty.
  • A bill of sale verifying the consumer purchase and purchase date must be provided.
  • This warranty will not apply to any product or part thereof which is not working or broken or which has become inoperative due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional, commercial, or rental purposes.
  • This warranty will not apply to normal wear and tear or to expendable/consumable parts or accessories that may be supplied with the product that are expected to become inoperative or unusable after a reasonable period of use.
  • This warranty will not apply where damage is caused by repairs made or attempted by others (ie. persons not authorized by the manufacturer).
  • This warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished product (unless otherwise specified in writing).
  • This warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or any repairs or alterations have been made or attempted by unauthorized persons.
  • This warranty will not apply to normal deterioration of the exterior finish, such as but not limited to, scratches, dents, paint chips, or to any corrosion or discolouration by heat, abrasive and chemical cleaners.
  • This warranty will not apply to component parts sold by and identified as the product of another company, which shall be covered under the product manufacturer’s warranty, if any.
  • This warranty does not apply to Vanish Series products purchased in the EMEA or Australia regions. To receive full warranty coverage in these regions, products must be purchased through an authorized and verified reseller operating within the local market. Find an authorized reseller near you.

Additional Limitations/Exceptions

  • This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss, or damage, including, without limitation, any indirect, incidental, consequential, or exemplary damages arising in connection with the sale, use, or inability to use this product.
  • Some light scratching or minor indentations may occur on your SportScreen during shipping or manufacturing — this is normal and does not affect performance. These are not warrantable as they are expected and do not affect the functionality of your unit. 
  • The warranty for the SportScreen Golf Studio is applicable only when a SportScreen Golf Studio Impact Screen is being utilized or if purchased through an authorized distributor of The SportScreen. 
  • The SportScreen is meant for hockey, soccer, baseball and lacrosse; if used for golf, the warranty no longer applies. If looking to purchase products for golf, please refer to The SportScreen Golf Studio or DIY Golf Golf Studio Page
  • Impact screens are not included in the warranty as they are a consumable product. Our impact screens come with a 2-year manufacturer defect warranty and an Impact Screen Wear and Tear Loyalty Warranty. This loyalty warranty provides replacement impact screens for general wear and tear at a discounted rate of 20% off the Manufacturer’s Suggested Retail Price (MSRP). To qualify for this warranty, customers must have registered their warranty, provide photos of the current impact screen for verification of eligibility, along with proof of purchase. 
  • Any creasing on the SportScreen or impact screen surfaces may also occur due to packaging during transit and will naturally smooth out over time with product use and gravity. See suggested information for Impact Screen Care.
  • The SportScreen has been designed for both indoor and outdoor use. However, the SportScreen Golf Studio is specifically designed for indoor use. If installed outdoors, its warranty will be void.
  • For those opting to Build A Studio on our DIY Golf Golf Studio Page, the 2 year warranty is replaced by a limited 60-day warranty on individual components of the SportScreen Golf Studio. These components are eligible for 60 day warranty coverage provided they have not been modified or subjected to DIY alterations. Please note that all custom-parted components are non-refundable.

Notice to Consumer

This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province or state to state. The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim, or exclude any statutory warranties set forth in any applicable provincial, state or federal legislation.

This product ships in 1-10 business days over the standard order processing time. 

More often than not, it ships in 1-2 business days.

For custom orders the lead time is 10-15 business days.

Q: What is the difference between the 16 and 16H Vanish models?

A: Studios marked with an “H” have increased height while maintaining the same width, improving projection ratios and image quality, especially for 16:9 content.

Q: Can both right- and left-handed golfers use the Vanish Series?

A: Yes. The Vanish Series, like the Parlour Series, is designed to accommodate both right- and left-handed players in the same enclosure.

Q: Can I mount a Vanish Series to walls or ceilings?

A: Yes. Vanish Studios can be mounted to either walls or ceilings using the included versatile mounting brackets, as long as you maintain the required clearances behind and beside the screens.

Q: What ceiling heights work with the Vanish Series?

A: The Vanish Series is compatible with ceiling heights from 62" to 115". For taller ceilings, 2‑foot extensions are available to add extra height.

Q: How far from walls does the Vanish Studio need to be mounted?

A: The enclosure should be mounted 8"–12" off the back wall, and the side screens should be positioned 6"–8" off the side walls.

Q: What prevents golf balls from going between the impact screen and side screens?

A: Front and side baffles, along with corner pieces, seal the gaps and ensure that no balls can escape through the sides or corners of the enclosure.

Q: Can I purchase replacement screens or parts in the future?

A: Yes. Replacement screens and additional parts are available if your impact screen or components wear over time.

Q: How forgiving is the Vanish Series during mishits?

A: The Vanish Series is fully enclosed on the sides, back, and top, providing full ball protection and making it one of the most forgiving enclosure options for off-center or high shots.

Q: Can I use the Vanish Series for more than just golf?

A: Absolutely. You can watch movies, stream the big game, play video games or VR, and, when paired with a standard SportScreen system (sold separately), use the space for sports like hockey, baseball, soccer, and lacrosse.

Q: Is there a warranty on the Vanish Series?

A: Yes. You get a lifetime frame warranty and a 2‑year warranty on all remaining components against manufacturer defects; contact support with photos for a quick resolution.

Perfect For:

  • Golfers who need a retractable enclosure that disappears when not in use.

  • Shared spaces such as living rooms, garages, basements, and multi-use studios.

  • Households that want a clean, design-forward simulator setup instead of a permanent cage.

  • Left- and right-handed golfers using a single bay for multi-user play.

  • Users who also want a big-screen setup for movies, sports, gaming, or VR.

Dimensions:

  1. VANISH 9:

  2. VANISH 11:

  3. VANISH 13H:

  4. VANISH 16:

  5. VANISH 16H:

What's The Difference Between The VANISH & PARLOUR Series Golf Simulator Enclosure?

Vanish Series Parlour Series
Hand crank and remote control retraction options – rolls up in under 5 minutes Budget conscious option
Allows for multi‑purpose spaces – great option if space is limited Alternative setup if walls aren’t close by for retractable model
Sleek design Lifetime warranty on frame
Bracket system designed for mounting flexibility Durable, aluminum frame that is easy to assemble
Reinforced with corner protection to ensure golf balls stay within the enclosure Lightweight frame that can be moved after assembly
4 standard sizes – 11, 13H, 16 & 16H 2 year limited warranty on entire unit
Custom sizing available 3 standard sizes – 11 & 13H & 16H
Durable construction‑grade materials contain high‑velocity shots Custom sizing available
2 year limited warranty on unit Durable, construction‑grade materials contain high‑velocity shots
Virtually compatible with all projector and launch monitor models Virtually compatible with all projector and launch monitor models
No white space – max projection ratios (4:3 and 16:9 depending on model) No drilling required into walls
No white space – max projection ratios (4:3 and 16:9 depending on model)


Bonus Features / Versatile Functionality (both series):

  • Fun for the whole family
    • Supports Multi‑Sport Attachment with hockey, baseball and lacrosse targets (unique to SportScreen units)
    • Home theater transformation
    • VR room space
  • Privacy screen (depends on location)    
  • Increase property value of your home
  • Physical exercise / workout space

Explore the Parlour Series Golf Enclosure

SportScreen Retractable Enclosure VANISH vs. Carl’s Place Pro Golf Enclosure: Which is Right for You?

Choosing between the SportScreen VANISH and Carl’s Place Pro ultimately comes down to how you plan to use your space. Both are premium golf simulator enclosures built around durable impact screens and designed for serious practice and play. The major difference is what happens when you’re finished golfing.

The SportScreen VANISH is fully retractable, allowing the entire enclosure to roll up when you’re done. With either a hand crank or remote-controlled option, you can transform your garage, basement, bonus room, or other shared space back into an open room in seconds. The system is specifically designed for golfers who don’t want a permanent simulator taking over their space.

The Carl’s Place Pro Enclosure, on the other hand, is a premium rigid-frame solution intended for dedicated simulator spaces. Its frame creates a more traditional, permanent golf-bay setup, with the enclosure available in large configurations and paired with Carl’s premium 3-layer impact screen.

Where VANISH really stands apart is its integrated containment system. It includes side screens, a ceiling panel, front and side baffles, corner pieces, and a rear support membrane. These components work together to create a fully enclosed hitting environment while maintaining the ability to retract the system when the room needs to serve another purpose.

For a dedicated golf room where the enclosure will stay deployed, Carl’s Pro is a compelling choice. But if you want a premium simulator that can disappear when you’re finished playing, the SportScreen VANISH offers something a conventional rigid enclosure simply can’t: your room back.

Carl’s Pro gives you a premium golf room. VANISH gives you a premium golf room that disappears.

Feature

SportScreen VANISH

Carl’s Place Pro

Retractable enclosure

✓ Fully retractable

— Permanent frame

Hand-crank operation

Motorized/remote option

Premium impact screen

✓ 3-ply

✓ Premium 3-layer

Rear support membrane

✓ Included

Side screens

✓ Included

✓ Enclosure panels

Ceiling protection

✓ Included

Front & side baffles

✓ Included

✓ Safety protection

Corner protection

✓ Included

Wall or ceiling mounting

Multi-purpose room friendly

★★★★★

★★

Dedicated simulator room

★★★★★

★★★★★

Custom sizing

Golf simulator projection

Best for

Shared / multi-purpose spaces

Dedicated golf rooms

Key Information

  • Return Period: 30 days from the date of delivery
  • Restocking Fee: 15% of the product price (restocking fee is applicable if the product is not damaged/defective/not as described)
  • Refund Time: Within 3 days to 3 weeks from the day the product is returned. Refund processing time may depend on the payment provider.
  • Return Shipping Costs: Paid by the customer unless the item is damaged/defective/not as described or the return is due to our error
  • Product Condition: Must be in new or slightly used/sellable condition with its original packaging and instructions
  • Final Sale Items: Final sale  items are non-refundable and non-returnable

How to Initiate a Return

  1. Contact Us: Email us at support@truegolfs.com with your order number, along with reason for return, and any supporting photos if applicable.
  2. Return Authorization: Our customer support team will review your request and provide a return authorization and detailed instruction.
  3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
  4. Return Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the product is defective/damaged/not as described or due to an error.

Order Cancellation

  • Before Shipping: Contact support@truegolfs.com within 1 to 3 business days before your order ships to cancel the order for a refund through the original payment method. Note: A small transaction fee of 3% will be deducted when refunding

Damaged on Arrival

  1. Inspection: Inspect the item upon delivery.
  2. Damage Reporting:
    • Contact us immediately at support@truegolfs.com
    • Do not open any sealed damaged products.
    • Provide a description and photos of the damage.
  3. Resolution: We will arrange for a return, replacement, or refund based on your preference. Shipping costs will be beared by us.

Change of Mind

  • Terms: Return the item within 30 days of delivery in its original or slightly used/sellable condition, including tags and packaging.
  • Process: Contact customer support at support@truegolfs.com to initiate the return. In this case, restocking fee of 15% and the shipping charges should be beared by the customer.

Exchanges

  • Process: Follow the same return process as for a change of mind. Once you returned your product, you can purchase the new item separately.

Wrong Product Received

  • Reporting: Contact us immediately at support@truegolfs.com if you receive the wrong product.
  • Resolution: We will arrange for the return and ship the correct product at no additional cost.

Refund Information

Refund Approval

  • Once we receive and inspect your returned item, we will notify you regarding the approval status within 3 business days.

Refund Processing Time

  • Refunds are processed within 3 days to 3 weeks to the original payment method. The time for the refund to reflect in your account may vary depending on your payment provider.

Refund Confirmation

  • You will receive an email confirmation with details of the refund amount and payment method used.

Delayed Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or payment provider.
  • If there’s no record of the refund, contact us at support@truegolfs.com for assistance.

Lost Refunds

In rare cases, if a refund is lost:

  • Contact us at support@truegolfs.com for assistance.
  • We will investigate with our payment processor.
  • We will issue a replacement refund and keep you informed throughout the process.

Contact Us:

Email: support@truegolfs.com

Phone: +1 877-831-6589

Business Address:

30 N Gould St, STE R

Sheridan, Wyoming, 82801, USA

Shipping Coverage

  • We currently ship exclusively to the United States, excluding: Alaska, American Samoa, Micronesia, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Guam, Armed Forces (America, Europe, Pacific).

Products Requiring a Quote (RFQ):

Some products on our store are listed as “Request for Quote (Price + Shipping)” (RFQ).

  • These items are not available for instant checkout.

  • Shipping rates, lead times, and delivery details for RFQ items will be provided after you submit your request and receive a formal quotation.

  • Processing and delivery timelines may vary depending on product specifications, availability, and supplier requirements.

Shipping Policy:

  • Free Shipping: If a product is available for Free Shipping, then the product page will display a "Free Shipping" badge.
  • Paid Shipping: If a product does not display a Free Shipping badge, shipping costs will be calculated at checkout or invoiced separately.
  • Orders Under $99.99: A flat $50 shipping fee applies.
  • If you have questions about shipping for a specific product, please refer to the product page or contact our customer support at support@truegolfs.com

Standard Order Processing Time & Confirmation:

  • Orders are processed within 1-2 days (Monday - Friday).
  • The order cut-off time is 3PM EST.
  • You will receive an order confirmation email immediately after placing the order. If you did not receive this order confirmation email, please contact customer support at support@truegolfs.com

Shipping Time:

  • Shipping times vary by product and are specified on each product page. The stated shipping time (e.g., “ships in 3-7 business days”) is in addition to our standard order processing time of 1-2 business days. Please refer to the product page for the specific shipping timeframe for your item.

  • For bundled orders, each item will ship according to its individual product's shipping timeframe.

Transit Time:

  • Delivery times if mentioned are estimates and may vary due to unforeseen circumstances. Usually the transit times take 3-8 business days (Monday-Friday).

Tracking Your Order

  • A tracking number will be emailed after your order is dispatched.
  • Track your order via: FedEx, USPS, UPS.
  • You can also track your order via our tracking page

Order Modifications and Cancellations

  • For modifications or cancellations, contact our customer service team within 1-3 business days before your order has been shipped.

What to Expect about Delivery

Smaller or Lighter Packages:

  • Smaller or lighter packages are delivered to the front door via UPS, USPS, or FedEx during regular business days (Monday to Friday). 
  • You will NOT receive an appointment call, nor is it needed. If you notice any damage to the packaging or product, do not hesitate to call us, and we will resolve the issue.
  • DO NOT dispose of the packaging if the product is defective or damaged until after the claim has been resolved.

Freight Packages:

  • The freight company will call you to arrange a time and day for delivery that works for you. Because of this, it is essential that you give the most relevant contact information during checkout. Please ensure that your contact information is accurate to avoid any delays in delivery.
  • Products that are shipped via freight are delivered on a wood pallet at the end of the driveway.
  • Freight companies typically deliver between Monday to Friday.
  • Someone must be present to inspect and sign for the package, there are no exceptions to this requirement.

IMPORTANT NOTE:

  • Once the delivery staff takes the package out of the truck upon delivery, it is entirely the customer's obligation to carry the item onto the property and assemble it. The delivery staff will NOT take your package any further than the curbside. The freight carrier will only deliver to city or state roads, they will NOT deliver to your driveway on a Cul-De-Sac, dead end road, or congested downtown areas with no parking.

Signing when receiving your product: 

At the time of the delivery, the truck driver will ask you to sign a delivery receipt. BEFORE SIGNING this receipt, you must:

  • Visually inspect the package thoroughly and note any minor scratches or tears on the receipt. Failure to notate on the delivery receipt will relieve the freight company of responsibility for any damage to your product.
  • You should ask the driver if you can remove the packaging to inspect the actual product for damage.
  • YOU SHOULD refuse the package if there is a major damage and note it on the delivery receipt before signing. Please contact us at immediately and send photos to support@truegolfs.com
  • If you sign the freight bill, accepting delivery as undamaged, without inspecting the packaging or product, WE CANNOT FILE A FREIGHT CLAIM. Freight carriers WILL NOT honor a freight claim if you do not note any damage(s) on the delivery receipt. If more than one product is delivered, and some of the products are not damaged, you can accept the product(s) that are not damaged or defective and refuse the damaged product. Note on the receipt of which units/products were refused due to damage.
  • NoteIf someone other than yourself will be meeting the driver to receive your product, please advise them of this responsibility.

Contact Us:

Feel free to contact us at:

Email: support@truegolfs.com

Phone: +1 877-831-6589

Business Address:

30 N Gould St, STE R

Sheridan, Wyoming, 82801, USA

At Truegolfs, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.

Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Truegolfs:

Price Match Guarantee:

At Truegolfs, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!

Free Shipping:

Experience hassle-free shopping with our free shipping offer on orders over $99.99 (Exclusions Apply). We eliminate the worry about additional costs, making your purchase even more satisfying.

Exceptional Customer Service:

Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.

Safe and Secure Shopping:

Your security is our top priority. Truegolfs ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.

Hassle-Free Returns:

We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.

Authorized Dealer:

As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.

Insured Shipping:

We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.

 

Choose Truegolfs for a premium online shopping experience where your satisfaction and security are our highest priorities.

Contact Us by phone at +1(877)-831-6589 or by email at support@truegolfs.com

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